Frequently Asked Questions
Everything you need to know about your EL&N experience.
Do you offer international shipping for your retail products?
Yes, we ship our retail range, including coffee beans and merchandise, globally. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I modify or cancel my online order after it has been placed?
Once an order is placed, it is processed immediately to ensure quick delivery. Please contact our support team within 1 hour of purchase if you need to make changes, though we cannot guarantee modifications.
Are your café products suitable for specific dietary requirements?
We offer a wide range of vegan, gluten-free, and dairy-free options. Please check the product descriptions online or consult our staff in-store regarding specific allergen information.
What is your return policy for damaged items?
If your order arrives damaged or incorrect, please email us within 48 hours of receipt with photographic evidence. We will arrange for a replacement or a full refund.
How should I store my EL&N coffee and treats at home?
To maintain freshness, we recommend storing coffee beans in a cool, dry place in an airtight container. Perishable treats should be consumed by the 'best before' date indicated on the packaging.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.